Rental Agreement

EQUIPMENT RENTAL AGREEMENT AND TERMS & CONDITIONS

Governing Law: State of Florida, USA

Effective Date: November 19, 2025

SECTION 1 — INTRODUCTION AND ACCEPTANCE

1. Statement of Good Faith and Customer Commitment

STROLLER NOW LLC operates with honesty, transparency, and good faith. While this Agreement defines the legal responsibilities necessary for a safe and professional rental experience, the company maintains a customer-friendly approach and strives for reasonable, fair, and respectful solutions in all circumstances. This statement does not modify any contractual obligations; it reflects the company’s commitment to ethical service.

2. Acceptance of Agreement

By completing a reservation through STROLLER NOW LLC’s website or digital platforms, the client confirms full understanding and unconditional acceptance of all terms contained in this Agreement. Digital acceptance shall have the same legal force as a handwritten signature under Florida and U.S. electronic commerce laws. The client acknowledges that this Agreement governs all rentals, including future reservations, unless otherwise updated or replaced by STROLLER NOW LLC.

3. Entire Agreement

This Agreement constitutes the full and exclusive understanding between the parties regarding the rental of equipment. It supersedes all prior discussions, proposals, emails, communications, marketing materials, or representations, whether written or oral. No verbal statements, informal agreements, or undocumented promises shall alter, supplement, or modify its terms. Any amendment or modification to this Agreement must be made in writing and accepted by both parties to be valid and enforceable.

4. Severability

If any provision of this Agreement is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be revised only to the extent necessary to make it enforceable. All remaining provisions shall remain in full force and effect, and the validity of the Agreement as a whole shall not be affected. The parties agree that a court shall attempt to enforce the original intent of the invalid provision to the fullest extent permitted under Florida law.

SECTION 2 — RESERVATIONS, COVERAGE AREA & COMMUNICATION

5. Reservation Details and Coverage Area

The rental term begins at 12:00 a.m. on the first day of the reservation, regardless of the client’s arrival time. STROLLER NOW LLC will deliver the equipment in advance whenever operationally feasible. Delivery and pickup services are offered exclusively within the company’s designated service area, and no delivery, pickup, or return is permitted outside this area.

The client is solely responsible for providing complete, accurate, and up-to-date delivery and pickup information, including:

• full address and unit number,
• hotel reservation names,
• building access instructions,
• gate or door codes,
• parking or entrance details,
• permission from hotels, vacation rentals, resorts, concierge desks, or Airbnb hosts.

Failure to provide correct or complete information may prevent delivery or pickup from being completed and may result in delays, redelivery fees, or cancellation when necessary.

Reservations submitted for locations outside the coverage area may be automatically canceled and refunded, at the discretion of STROLLER NOW LLC.

6. Delivery and Pickup

STROLLER NOW LLC will deliver the rented equipment on the day preceding the reservation start date, no later than 11:59 p.m., unless otherwise agreed in writing or affected by exceptional operational circumstances such as weather, traffic conditions, unforeseen delays, or logistical limitations. The client may request a specific delivery time window; however, such requests are subject to availability and may incur an additional fee.

Pickup will occur on or after 12:00 a.m. on the final day of the reservation. The client must ensure that the equipment is accessible and available for retrieval at the designated location. This includes providing correct access instructions, communicating gate codes, alerting hotel staff or hosts, and ensuring that the equipment is placed in the agreed-upon area for pickup.

If delivery or pickup cannot be completed due to incorrect information, lack of access, absence of authorization from third parties, or any client-caused interference, the client may be responsible for redelivery fees, rescheduling fees, or additional operational charges as deemed necessary by STROLLER NOW LLC.

7. Data Privacy and Communication Consent

By entering into this Agreement, the client voluntarily consents to the collection, storage, and use of personal information necessary to process reservations, deliver services, verify identity, communicate updates, and ensure operational safety. Such information may include the client’s name, phone number, billing and delivery details, host or hotel information, and communication records.

The client consents to receive communications from STROLLER NOW LLC via email, telephone, SMS/text message, or digital messaging platforms for purposes related to the reservation, including delivery coordination, pickup scheduling, payment confirmation, fraud prevention, and customer support. These communications shall not be considered unsolicited under U.S. or Florida law.

STROLLER NOW LLC will not sell or distribute personal information to unrelated third parties, except when required by law, necessary to prevent fraud, or needed to recover equipment.

SECTION 3 — USE OF EQUIPMENT

8. Condition Upon Delivery

All equipment is delivered clean, sanitized, and in full working order. The client agrees to inspect the equipment immediately upon delivery and must report any damage, malfunction, missing components, or concerns BEFORE first use. Failure to provide timely notice constitutes acceptance that the equipment was delivered in safe, functional, and satisfactory condition.

Once the equipment is accepted or used, the client assumes responsibility for its condition, security, and proper handling throughout the entire rental period.

9. Proper Use of Equipment

The client agrees to use all equipment solely for its intended purpose and in accordance with all manufacturer guidelines, weight limits, safety instructions, and operational recommendations.

Improper use includes, but is not limited to:

• exceeding weight limits,
• allowing multiple occupants where prohibited,
• using equipment on unsuitable or hazardous terrain,
• exposing equipment to water, sand, or extreme conditions beyond normal wear,
• hanging bags or heavy objects that may cause tipping,
• failing to secure straps, buckles, or safety harnesses,
• using mobility devices on steep inclines or in unsafe environments.

Equipment may not be lent, subleased, transferred, or shared with third parties without written authorization. Children must be supervised at all times while the equipment is in use.

10. Client’s Responsibility for Use

The client assumes full responsibility for the correct, safe, and careful use of the equipment throughout the entire rental period. The client acknowledges that improper handling, negligent use, recklessness, failure to follow instructions, or use in violation of manufacturer guidelines may result in damage, malfunction, injury, or unsafe conditions.

STROLLER NOW LLC shall not be held liable for any injury, accident, loss, or damage arising from the client’s misuse, negligence, inadequate supervision, or violation of safety recommendations. The client agrees to indemnify, defend, and hold harmless STROLLER NOW LLC, its owners, staff, contractors, and partners from any claim, cost, or legal action resulting from improper or unsafe use of the rented equipment.

11. Assumption of Risk and Waiver of Liability

The client acknowledges that the use of strollers, cribs, mobility devices, beach equipment, and other rental items involves inherent risks, including but not limited to tipping, falling, mechanical failure caused by misuse, uneven surfaces, environmental hazards, and risks associated with child behavior or inadequate supervision.

By renting and using the equipment, the client voluntarily assumes all risks, both known and unknown, foreseeable or not, associated with the use, handling, transportation, and operation of the equipment.

The client expressly waives and releases STROLLER NOW LLC from any liability for injuries, damages, losses, or accidents arising from:

• improper use,
• negligence,
• unsafe operation,
• failure to supervise children,
• ignoring weight limits or safety instructions,
• environmental conditions,
• third-party actions.

This waiver applies except in cases where injury or damage results solely from the company’s gross negligence or intentional misconduct, as defined under Florida law. This clause is intended to be as broad and inclusive as permitted by the laws of the State of Florida.

12. No Alteration, Disassembly, or Tampering

The client shall not alter, disassemble, repair, modify, lubricate, or tamper with any part of the equipment, including but not limited to:

• wheels or brakes,
• screws or structural components,
• safety harnesses,
• electrical parts (mobility scooters),
• fabric components, canopies, or accessories.

Unauthorized modifications, adjustments, or repair attempts will be considered misuse, and the client may be held responsible for repair or replacement costs.

Any sign of forced adjustment or tampering may result in immediate application of damage fees as outlined in this Agreement.

SECTION 4 — RETURN, INSPECTION, FEES & DAMAGES

13. Condition Upon Return

All equipment must be returned in clean, dry, and sanitary condition, free from excessive dirt, sand, food debris, stains, spills, or damage resulting from misuse. Normal wear consistent with proper usage is expected.

STROLLER NOW LLC will inspect the equipment within twenty-four (24) hours after pickup. If the equipment is returned in a condition requiring specialized, deep, or extensive cleaning beyond normal post-rental sanitation, the client may be charged a cleaning fee as detailed in this Agreement.

14. Cleaning Fees

A cleaning fee may be applied when equipment is returned in a condition that exceeds normal use, including but not limited to:

• excessive sand, dirt, or mud,
• spilled food, liquids, or sticky substances,
• strong odors requiring special treatment,
• stains requiring additional cleaning procedures,
• items returned wet or improperly stored.

Cleaning fees will reflect the level of labor and materials required and may be charged at STROLLER NOW LLC’s reasonable discretion.

15. Damage Liability

The client is responsible for any damage resulting from improper use, negligence, accidents, lack of supervision, unsafe handling, or violation of manufacturer guidelines. Repair or replacement fees may be charged up to the following maximum amounts:

• Up to US$1,000 for strollers
• Up to US$500 for cribs and beach kits
• Up to US$1,500 for mobility scooters
• Up to US$100 for car seats and accessories (including rain covers, fans, hooks, organizers)

These values represent fair estimates of repair or replacement costs for each category. The exact amount charged will depend on the extent of damage and may include labor, parts, and operational losses due to equipment downtime.

STROLLER NOW LLC reserves the right to determine whether damaged equipment is repairable or must be replaced.

SECTION 4 — RETURN, INSPECTION, FEES & DAMAGES

16. Loss, Theft, or Non-Return

The client is fully responsible for the equipment from the moment it is delivered until it is successfully retrieved by STROLLER NOW LLC. If the equipment is lost, stolen, abandoned, intentionally withheld, or not returned for any reason, the client may be charged a replacement fee up to the following amounts:

• Up to US$1,000 for strollers
• Up to US$500 for cribs and beach kits
• Up to US$1,500 for mobility scooters
• Up to US$100 for car seats and accessories

In the event of theft or robbery, the client must promptly notify STROLLER NOW LLC and provide a truthful written statement describing the incident, including relevant circumstances and any information reasonably necessary to document the occurrence.

Failure to return equipment or provide required information may result in immediate application of replacement fees, additional administrative costs, and, when necessary, referral to collections or legal recovery procedures.

17. Optional Extra Protection

Optional Extra Protection, when offered or purchased, provides limited coverage and does not constitute insurance, nor does it function as a financial product. It is intended solely to reduce or waive certain charges related to normal wear and tear.

The protection covers:

• minor cosmetic scratches,
• light fabric wear,
• small marks consistent with normal use,
• mechanical wear occurring without negligence.

The protection does NOT cover:

• misuse,
• negligence,
• exceeding weight limits,
• damage caused by rough terrain or unsafe environments,
• spills, stains, or excessive dirt,
• bending or warping of structural components,
• unauthorized repairs, disassembly, or tampering,
• loss, theft, or abandonment of equipment,
• any damage resulting from failure to supervise children.

The client remains fully responsible for all non-covered damage and for providing truthful information about any incidents that occur during the rental period.

18. Photographic Documentation

STROLLER NOW LLC may take photographs or video recordings of the equipment at the time of delivery and at the time of pickup to document its condition. Such documentation may include images of:

• the equipment itself,
• accessories,
• structural components,
• any visible damage or irregularities.

These records serve as evidence of condition and may be used to resolve disputes, assess fees, defend against chargebacks, or support any legal or administrative process related to the rental. The client acknowledges and agrees that such photographic documentation is admissible and valid for determining responsibility under this Agreement.

19. Late Return or Interference

The client must ensure the equipment is accessible and available for pickup at the scheduled location and time. If pickup cannot be completed due to lack of access, incorrect instructions, missing gate/door codes, or other client-caused interference, STROLLER NOW LLC may charge:

• a redelivery or rescheduling fee,
• additional operational costs associated with returning to the location,
• a late-return fee.

If the equipment is not made available for retrieval within 24 hours of the scheduled return time, STROLLER NOW LLC may apply the full replacement fee for the item category, as the equipment will be considered non-returned or abandoned.

The client remains responsible for the equipment until it is physically retrieved or fully compensated.

SECTION 5 — FINANCIAL TERMS

20. Payment Terms

Full payment is required at the time the reservation is created. Accepted payment methods include credit and debit cards, PayPal, Zelle, and PIX (for clients in Brazil). A reservation is not confirmed until payment is successfully processed.

If payment is declined, incomplete, or reversed for any reason such as chargeback, fraud, or insufficient funds, STROLLER NOW LLC reserves the right to:

• cancel the reservation,
• charge additional verification fees if needed,
• pursue collection of outstanding amounts,
• refuse future rentals to the client.

All charges applied under this Agreement—including cleaning fees, damage assessments, replacement fees, redelivery fees, and administrative charges—may be billed to the payment method provided at the time of reservation or any updated method later supplied by the client.

21. Authorization for Charges

By entering into this Agreement, the client expressly authorizes STROLLER NOW LLC to charge the payment method on file for any amounts due under this Agreement, including but not limited to:

• rental fees,
• cleaning fees,
• damage repair costs,
• replacement fees for loss, theft, or non-return,
• redelivery or rescheduling charges,
• late-return penalties,
• administrative or verification fees.

The client agrees that such charges may be processed without additional notice, provided that they relate to obligations clearly defined in this Agreement. The client further authorizes STROLLER NOW LLC to collect outstanding amounts through alternative lawful means if the primary payment method fails, including collection services or legal action.

22. Refund Policy

Cancellations made more than forty-eight (48) hours prior to the rental start date are eligible for a full refund.
Cancellations made within forty-eight hours of the start date are non-refundable.

No refunds, credits, or prorated adjustments are issued for:

• early returns,
• unused rental days,
• client delays,
• inability to use the equipment due to incorrect information provided by the client,
• failure to receive delivery caused by lack of access or authorization.

Refunds may take up to ten (10) business days to process depending on the payment provider.

SECTION 6 — GENERAL PROVISIONS

23. Substitution of Equipment

STROLLER NOW LLC reserves the right to substitute the reserved equipment with a comparable or superior model when necessary due to inventory availability, maintenance, or logistical conditions. Substitutions will always meet or exceed the safety and quality standards of the selected category. A substitution does not constitute a service failure and does not qualify for refunds or discounts.

24. Limitation of Liability

To the fullest extent permitted under Florida law, STROLLER NOW LLC shall not be liable for:

• delays caused by weather, traffic, or logistical conditions,
• client misuse, negligence, or failure to supervise children,
• incidental, punitive, special, or consequential damages,
• injuries or damages resulting from improper handling, incorrect installation, or violation of safety guidelines,
• losses caused by third parties, including hotels, hosts, building staff, or unauthorized recipients.

If liability is imposed despite this Agreement, the total amount recoverable from STROLLER NOW LLC shall not exceed the total rental fees paid for the reservation giving rise to the claim.

25. Governing Law and Jurisdiction

This Agreement is governed exclusively by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute, claim, or legal action arising from or relating to this Agreement shall be brought solely in the courts located in Orlando, Orange County, Florida. Both parties irrevocably consent to such jurisdiction and waive any argument based on inconvenient forum or preferred venue.

26. Customer Support

STROLLER NOW LLC provides responsive customer support and encourages clients to contact the company promptly for any questions, issues, or special requests.

Email: [email protected]
Phone: +1 (407) 279-0047

Customer support hours may vary depending on operational conditions, holidays, and service demands.